Storage Bermondsey Terms and Conditions
These Terms and Conditions set out the basis on which Storage Bermondsey provides storage and related removal services. By making a booking, using our storage facilities, or instructing us to handle, transport, or store your goods, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to all consumers and business customers unless expressly varied in writing by an authorised representative of Storage Bermondsey.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and Storage Bermondsey incorporating these Terms and Conditions and any written confirmation of your booking.
Services means any storage, collection, delivery, packing, unpacking, loading, unloading, and removal services that we provide to you.
Goods means the items that you ask us to handle, transport, or store.
Premises means any property or location from which we collect or to which we deliver your Goods, or where you access our storage facilities.
We, us, our means Storage Bermondsey.
You, your means the person, company, or organisation that books or uses our Services.
2. Scope of Services
We provide storage services, including the secure holding of Goods for agreed periods, as well as related removal and transport services to and from our storage facilities and surrounding areas. The specific Services to be provided, the estimated duration, and applicable charges will be set out in our booking confirmation or quotation.
Any times or dates given for collection, delivery, or storage access are estimates only and cannot be guaranteed, although we will use reasonable efforts to meet agreed schedules.
3. Booking Process
3.1 You may request a quotation by providing details of the Goods, the Premises, access conditions, dates, and any special requirements. Quotations are typically based on volume, nature of Goods, distance, required labour, and storage duration.
3.2 Your booking is only accepted when we issue a written confirmation or otherwise expressly confirm acceptance. We reserve the right to refuse any booking where it is not practical or safe to perform the Services or where you do not agree to these Terms and Conditions.
3.3 You must provide accurate and complete information at the time of booking, including but not limited to:
a. The quantity and nature of the Goods.
b. Any Goods that are fragile, high value, or require special handling.
c. Access details at collection and delivery Premises, including parking, stairs, lifts, or restrictions.
d. Any time constraints or specific deadlines.
3.4 If the information you provide is incomplete or inaccurate, we may adjust our charges, refuse to carry certain Goods, delay performance, or cancel the booking. Any additional labour, time, or equipment required due to inaccurate information will be chargeable.
4. Storage Terms
4.1 Storage will commence on the agreed start date and continue until terminated by you or us in accordance with these Terms and Conditions.
4.2 Storage fees are usually calculated on a weekly or monthly basis in advance. We may specify a minimum storage period. Part periods may be charged as full weeks or months, as set out in your quotation or booking confirmation.
4.3 You are responsible for ensuring that your Goods are suitable for storage. Goods should be clean, dry, and appropriately packed to protect them during handling, transport, and storage.
4.4 You must not store any items that are prohibited under these Terms and Conditions or by law. We reserve the right to inspect Goods where reasonably necessary for safety, security, or compliance with applicable regulations.
5. Payments and Charges
5.1 Our charges for Services will be stated in your quotation or booking confirmation. Unless otherwise stated, charges include labour, use of our vehicles, and space within our storage facilities but exclude additional services such as packing materials, disassembly, or specialist handling.
5.2 Payment terms will be notified to you at the time of booking. Unless we agree otherwise, payment is due as follows:
a. A deposit or full payment may be required to secure your booking.
b. Storage fees are payable in advance for each billing period.
c. Any additional charges incurred during the provision of Services are payable on demand or as invoiced.
5.3 We may accept different payment methods, subject to availability and our current policies. You are responsible for ensuring that payment details provided are valid and that funds are available.
5.4 If payment is not made when due, we may:
a. Suspend or refuse to provide Services, including denying access to stored Goods.
b. Charge interest on overdue amounts at the statutory rate applicable to late payments in business transactions or as otherwise permitted by law.
c. Exercise a lien over your Goods, retaining possession until all outstanding sums are paid in full.
5.5 If amounts remain unpaid after reasonable notice, we may, in accordance with applicable law, sell or dispose of some or all of your Goods to recover our costs and outstanding charges. Any surplus after deduction of costs and charges will be made available to you, but you remain liable for any shortfall.
6. Cancellations, Postponements, and Amendments
6.1 You may cancel or postpone your booking by giving us notice. The amount of notice required and any applicable charges will depend on when you notify us:
a. If you cancel with sufficient notice as specified in your quotation or booking confirmation, a full or partial refund may be given.
b. If you cancel or postpone with short notice, we may charge a cancellation or postponement fee to cover our costs, including labour allocation, vehicle scheduling, and any lost business.
6.2 Any request to amend the date, time, or scope of the Services is subject to availability and our agreement. Changes may result in revised charges, particularly during busy periods or where additional resources are required.
6.3 We may cancel or suspend Services where:
a. You fail to pay any amounts due.
b. You breach these Terms and Conditions.
c. Access to the Premises is unsafe or materially different from what was described.
d. Circumstances beyond our reasonable control prevent us from safely providing the Services.
7. Your Responsibilities
7.1 You are responsible for:
a. Ensuring that you have the legal right to store and move the Goods.
b. Providing adequate access and parking at the Premises and any necessary permits.
c. Packing the Goods suitably, unless we have agreed to provide packing services.
d. Ensuring that all appliances are properly disconnected, drained, and prepared for transport.
e. Keeping us informed of any changes in contact details or requirements.
7.2 You must be present, or ensure that an authorised representative is present, at the time of collection and delivery to direct our staff and confirm that the correct Goods are being handled.
8. Restrictions on Goods
8.1 You must not submit for removal or storage, and we may refuse to handle, any of the following:
a. Perishable, decomposable, or food items likely to attract pests or cause odours.
b. Living plants or animals.
c. Hazardous, flammable, explosive, or corrosive materials, including gas cylinders, fuels, chemicals, paints, and firearms.
d. Illegal or stolen goods.
e. Cash, securities, or items of exceptional value such as jewellery, watches, precious metals, or irreplaceable documents, unless expressly agreed in writing.
8.2 If prohibited Goods are found in storage or in our vehicles, we may dispose of them immediately, at your cost, and report any unlawful items to the relevant authorities.
9. Waste Regulations and Disposal
9.1 We are not a household waste disposal facility. You must not use our Services to dispose of rubbish, unwanted materials, or items that should be handled under specialist waste regulations.
9.2 Where removal of unwanted items or waste is agreed as an additional service, you confirm that you are authorised to dispose of those items and that they do not include hazardous waste or materials that require licensed specialist disposal unless we have expressly agreed to handle such materials and you have paid any additional charges.
9.3 You must comply with all applicable waste management and environmental laws. You are responsible for any fines, penalties, or costs arising from your failure to comply, including where items you provide are not correctly described as waste or hazardous materials.
9.4 We reserve the right to refuse to collect, transport, or store items that we reasonably believe to be unsafe, unlawful, or non-compliant with waste regulations.
10. Liability and Insurance
10.1 We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the limitations set out in this section.
10.2 We are not liable for any loss or damage to Goods arising from:
a. Your failure to adequately pack or protect the Goods.
b. Inherent defects, natural deterioration, or characteristics of the Goods.
c. War, terrorism, natural disasters, or other events beyond our reasonable control.
d. Handling of items you or your representative pack, load, or unload against our advice.
10.3 Our liability for loss of or damage to Goods, where we are at fault, may be limited to a specified amount per item or per consignment, as set out in your quotation or booking confirmation. You are responsible for arranging additional insurance if the value of your Goods exceeds our standard liability limits.
10.4 We are not liable for any indirect or consequential loss, such as loss of profit, loss of opportunity, or emotional distress arising from delay, damage, or loss of Goods.
10.5 Nothing in these Terms and Conditions limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by our negligence or for fraud.
11. Claims and Complaints
11.1 If you discover loss or damage to Goods that you believe occurred during our Services, you must notify us in writing as soon as reasonably possible and within any time limit specified in your quotation or booking confirmation.
11.2 You should provide evidence of the loss or damage, including photographs and a description of the affected items. We may inspect the Goods or request additional information before assessing any claim.
11.3 Any complaints about our Services should be raised promptly so that we have a reasonable opportunity to investigate and, where appropriate, to put matters right.
12. Access to Stored Goods
12.1 Access to stored Goods may be by appointment or during specified opening hours, subject to our operational requirements and security procedures.
12.2 We may require proof of identity and confirmation of authority before allowing any person to access or remove Goods from storage.
12.3 We may temporarily restrict access to storage areas for safety, maintenance, or security reasons, but will seek to minimise disruption where reasonably possible.
13. Termination of Storage
13.1 You may terminate storage by giving us notice in accordance with any minimum notice period set out in your booking confirmation. Storage charges will continue to accrue until all Goods are removed and any outstanding sums are paid.
13.2 We may terminate storage by giving you reasonable notice where:
a. You are in persistent or serious breach of these Terms and Conditions.
b. Storage fees remain unpaid after reminders and reasonable opportunities to pay.
c. Your Goods or activities pose a risk to safety, security, or compliance with law.
13.3 On termination, you must promptly remove your Goods and settle all outstanding charges. If you fail to do so, we may exercise our lien and rights of sale or disposal as described in these Terms and Conditions.
14. Data Protection and Privacy
14.1 We will collect and use your personal information to manage your booking, provide Services, process payments, and communicate with you.
14.2 Your information may be stored securely and retained for as long as reasonably necessary for these purposes and to comply with legal obligations.
14.3 We will not sell your personal data to third parties. We may share your information with trusted service providers where necessary to perform the Services or meet legal and regulatory requirements.
15. Changes to these Terms and Conditions
15.1 We may update these Terms and Conditions from time to time. The version in force at the time of your booking will generally apply to that booking, unless changes are required by law or with your agreement.
15.2 Where ongoing storage is provided, we may give you notice of updated terms that will apply to future billing periods. Continued use of our storage facilities after notice of such changes may be treated as acceptance of the updated terms.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, the Services, or the Agreement, are governed by the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, save where applicable law permits consumers to bring claims in the courts of their home jurisdiction.
By proceeding with a booking or using our storage and removal services, you confirm that you have read, understood, and agree to these Terms and Conditions.
